Fulfillment Policy

Order Fulfillment

Orders are shipped within 1-5 business days from when the order is placed. Once an order ships, you will be notified by email with tracking details. 

Business days are Monday through Friday. Holidays and weekends are not included and no shipments are processed on those days. 

DHL offers 3 day delivery. Please note that this means it with take DHL 1-3 days to deliver your package. It is not a delivery guarantee from the time you place your order, and we are not responsible if DHL extends the delivery time after the order ships.

After an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged a claim must be filed with the carrier. Please keep all original shipping containers and take pictures of the damages. Failure to properly document damages may disqualify you from product replacement or reimbursement.

If an order is returned as undeliverable, a refund will be given minus the cost of shipping.